Help & Customer Support
Need assistance with your TruScore extension, license key, or team deployment? We're here to help.
Direct Developer & Customer Support
Email our technical team. Typical response time is under 2 to 4 business hours.
Available Monday – Saturday · Support across UK, US & EU timezones
Self-Service Quick Actions
Manage Billing & Subscriptions
Access your self-service Stripe Customer Portal to update payment cards, view VAT invoices, or cancel anytime with 1 click.
Activate License Key
Open the TruScore extension icon in your browser toolbar, expand "Activate License Key", paste your code (e.g. PLUS-... or PRO-...), and click Activate.
Business & Team Seats
Purchased a Team Pack? Generate individual seat codes from your master license in our Team Portal or contact us to bulk-provision your firm.
Browser & Platform Support
TruScore runs on Chrome, Edge, and Brave across ChatGPT, Claude, Gemini, and Copilot. Check our Chrome Store listing for the latest version.
Frequently Asked Support Questions
Where do I find my license key after purchasing?
Immediately following your checkout, your license key is displayed on the order confirmation screen and sent directly to your email address from our payment processor (Stripe / Lemon Squeezy). If you cannot find it, search your inbox for "TruScore" or email us at [email protected] with your purchase email address.
Why isn't the score badge appearing on ChatGPT, Claude, Gemini, or Copilot?
- Ensure the extension toggle in your popup header is switched to ACTIVE (ON).
- Refresh the web page (Ctrl+R or Cmd+R) after first installing or enabling the extension.
- Ensure you are on a supported URL (
chatgpt.com,claude.ai,gemini.google.com, orcopilot.com). - If an AI platform recently redesigned their DOM layout, TruScore automatically updates over-the-air selectors within 24 hours.
How do I cancel my subscription or request a refund?
You can cancel your subscription instantly with zero penalties by logging into the Customer Billing Portal. If you purchased within the last 14 days and are not completely satisfied, email [email protected] and we will process a full refund.
How does TruScore protect confidentiality and client data?
TruScore executes 100% locally on your computer inside your browser's client-side sandbox. Your prompts, confidential company data, and AI responses never leave your machine and are never logged or analyzed on our servers. Read our full Privacy Policy.
How do I transfer my Pro license to a new computer or browser?
Simply install the TruScore extension on your new browser or laptop, open the popup, paste your license key into the "Activate License Key" field, and submit. Your remaining monthly credit quota will instantly sync.